Refund policy

Returns
We accept returns within 14 days of delivery on items in their original, unused condition and packaging. To start a return, email sales@wetnosewoodworks.com with your order number. Once your return is approved, we'll send you a return shipping label and instructions. Items sent back without an approved return can't be accepted.

Return shipping
We'll cover return shipping if the problem is on our end:
- The item arrived damaged or broken
- There's a flaw in how it was made
- We sent the wrong item
- We made a mistake in your personalization, such as a misspelling that doesn't match what you entered at checkout

For any other return, including a change of mind, the cost of the return label will be deducted from your refund.

Items that can't be returned
- Custom and personalized items, including special orders and anything engraved with a name, date or message
- Digital files and downloads
- Sale items and gift cards

Damaged or wrong items
Please check your order when it arrives. If there's a problem on our end, as listed above, email sales@wetnosewoodworks.com within 14 days of delivery with a photo, and we'll replace it, remake it or refund you. This applies to personalized items too. We can't remake personalized items when the error was in the text entered at checkout, so please double-check spelling before you order.

Every piece is made from real wood, so grain, color and knots vary from piece to piece and may differ from the product photos. Natural variation in the wood isn't considered a flaw.

Exchanges
The fastest way to get a different item is to return the original and place a new order.

Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If it's been more than 15 business days since approval, contact us at sales@wetnosewoodworks.com.