F.A.Q.

What is your turnaround time?
Our current turnaround for our listed items is 5-10 business days. We will always post any applicable changes due to holidays, and will be transparent during the ordering process regarding any additional time for custom orders. Please note, processing time does NOT include shipping - you can select your own shipping speed at checkout.

Do you accept returns or exchanges?
We do not accept returns or exchanges on personalized items. Please reach out via email at sales@wetnosewoodworks.com

Can you create custom items?
We do offer custom items! You can get an idea for our custom pieces from our social media pages. Some of our favorite projects have been custom work. Please reach out to sales@wetnosewoodworks.com so that we can chat further! We would love to help you bring your ideas to life!

Do you all ship Internationally?
We currently only ship within the United States.

Do you offer local pick up?
Yes! Local pick up is free for Guilford, CT. Please select the local pick-up option at checkout. You will receive email instructions when your order is ready.

Why does the engraving, or the wood look different than what is shown on your website?
Since each of our products is handmade, each piece is also unique and one of a kind. Almost all of our wood products are milled down from large pieces of lumber. Lumber, like all natural materials, has inherent disparities in color and grain pattern. Variations will occur in color, character, tone and grain from product to product. Slight variations in shape and size may exist due to lumber availability, and the handmade nature of our products

How do I care for my new board?
We recommend keeping your board coated in our Pawsitively Perfect Board Butter or  liberally in mineral oil. Wooden cutting boards should not be put in the dishwasher. To clean your board, simply wash with light soaped water, and towel dry it promptly after washing. Store your board in a temperate dry place. 

You can use salt and a freshly cut lemon half to clean the board if some staining occurs.